Privacy Policy

1. Who We Are

Provent Kitchen Ltd ("we", "us", "our") is a commercial kitchen cleaning and fire safety company operating across London and England. We are the data controller for personal information collected through this website.

Contact: info@proventkitchenclean.co.uk  |  +44 7897 010615

2. What Data We Collect

We collect personal data only when you voluntarily submit it to us through our contact form. This includes:

• Your full name
• Email address
• Phone number
• Business type and location (if provided)
• Details of the service you're enquiring about
• IP address (for spam prevention only)

We do not use cookies beyond those strictly necessary for security (CSRF session tokens). We do not use analytics, tracking pixels, or advertising cookies.

3. How We Use Your Data

We use the information you submit solely to:

• Respond to your enquiry and provide a quote
• Follow up regarding services you've requested
• Send you confirmation of any bookings you make with us

We will never use your data for unsolicited marketing without your explicit consent, and we will never sell, rent or share your personal data with third parties for their marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

• Legitimate interests — responding to enquiries you initiate with us
• Pre-contractual necessity — where you've requested a quote or service booking
• Consent — where you've explicitly opted in to further communications

5. How Long We Keep Your Data

Enquiry data submitted through our contact form is retained for a maximum of 24 months. After this period it is securely deleted. If you become a customer, we retain records as required by our contractual and legal obligations (typically 6 years for financial records under HMRC requirements).

6. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — request your data in a portable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@proventkitchenclean.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption, and form data is stored in a secured database accessible only to authorised personnel.

8. Third-Party Services

This website uses Google Fonts, which are loaded from Google's servers. Google may collect limited technical data as part of this. We use no advertising networks, social media tracking pixels, or analytics services that collect personal data.

We do not transfer your personal data outside the United Kingdom.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. We encourage you to review it periodically.